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 | Technical Support                                                        | 
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 Before contacting technical support, please read the Chapter 20, Common
 WarpLink Questions and Answers, and Chapter 21, Troubleshooting and
 Problem-Solving.  The answer to your problem may be there, saving you the
 time and effort involved in contacting WarpLink technical support.

 If you cannot find an answer to your question, contact WarpLink technical
 support. You may telephone WarpLink technical support at (708) 416-7383.  
 If no one is available when you call, please leave a message.

 For electronic mail support, you may send CompuServe mail to Michael Devore
 at CompuServe ID 71540,62.  CompuServe supports an Internet mail gateway for
 those with Internet access to send mail to a CompuServe ID.  Use the ID 
 format 71540.62@compuserve.com when sending mail through the Internet.  In
 addition to CompuServe, several online other services support Internet mail.
 These include GEnie and America On-Line, as well as many bulletin board
 systems (BBSs).  Please contact your online service or BBS for details on
 sending mail through Internet.


 WarpLink technical support cannot provide specific details on sending
 electronic mail for any particular service.  Please be aware that there
 can be delays of several hours when sending mail via Internet to CompuServe
 and that you cannot send non-ASCII or binary files via the Internet to
 CompuServe at this time.


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 | Calling Technical Support                                                | 
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 When calling for support of the telephone, please be prepared to provide
 the following information:

 .  The WarpLink options used when linking.

 .  The language you are using, including any third party products.

 .  Your machine configuration, including:  EMS and XMS memory, memory
    manager version, DOS version, free conventional memory, device drivers,
    and other information that may pertain to the problem situation.

 In cases where a problem cannot be duplicated by WarpLink technical support,
 you may need to send copies of one or more of the following:
 link file, object modules, CONFIG.SYS, AUTOEXEC.BAT, data files,
 and any third party or proprietary libraries need to link and run the
 program at the technical support site.  All program files that are sent to
 technical support will be erased after testing is completed.

 Requiring a specific nondisclosure agreement for your proprietary files or
 data is usually acceptable, but may unavoidably delay the testing process.
 Required nondisclosure agreements must be approved by WarpLink technical
 support before testing begins.